263212 Support Engineer

Roles and Responsibilities of 263212 Support Engineer

The individual tasks of a support engineer may vary depending upon the needs of an organization. In general, the support engineers are responsible for the smooth working of the computer systems and business. The ANZSCO 263212 support engineer roles and responsibilities include the following:

1. installing hardware and software systems like operating systems and network devices
2. communicating with the staff and the clients on the phone or face to face as required
3. troubleshooting the problems faced by the staff or the clients and resolving their queries
4. identifying the issues with the software solutions
5. communicating unresolved technical issues to the technical team
6. logging the issues and their descriptions properly
7. prioritizing the different issues and handling each of them efficiently
8. taking feedback from the clients of following up in case any issues or difficulties they might be facing afterwards
9. learning new technology and software systems developed by the company
10. maintaining good relations with the customers and making sure that they are completely satisfied with the solutions
11. testing the new technology and evaluating them
12. setting up user accounts, resolving problems related to password and sign up
13. considering third parties to find the exact solution

Qualifications Required for 263212 Support Engineer

• Candidates with a graduation or a higher qualification in applicable fields related to computer science and technology such as computer software development, software engineering, information technology, computer networks, business systems engineering, internet engineering or business information technology are eligible to apply as a support engineer.
• Otherwise, the candidate may produce a relevant experience of at least 5 years in the same field or provide a vendor certification to compensate a formal education.

Skills Required for 263212 Support Engineer

The job of a support engineer as described under 263212 ANZSCO not only demands technical skills but strong interpersonal abilities to handle clients efficiently. Therefore, the candidates applying for an ACS evaluation have to represent their acquaintance with the technology and effective interpersonal skills in order to achieve positive results. The personal skills that are important for a support engineer are:

• Excellent problem-solving ability
• Outstanding communication skills (written and verbal)
• Ability to diagnose and troubleshoot issues
• Ability to focus and listen to customer issues
• Logical thinking skills
• Ability to find quick solutions based on your knowledge
• Team players skills

The ICT core units as mentioned by ANZSCO that are required for a support engineer are:

1. Operating systems
2. Computer networks
3. Web engineering (HTML, SQL, JavaScript, JQuery etc)
4. Computer Organization
5. Computer Auditing
6. Business process re-engineering
7. ICT Security
8. System Software
9. System Testing
10. Validation
11. Data Communication
12. Network Architecture
13. Quality Management
14. Operating Systems
15. Software Architecture
16. Data Security